Privacy Policy

WickScan ("we," "us," or "our") operates the wickscan.net website and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Account Information

When you create an account, we collect your email address and, if you sign in with Google, the name and profile picture associated with your Google account. We do not store your Google password.

1.2 Uploaded Charts

When you upload a candlestick chart image for analysis, we process it through our AI models to identify patterns. Uploaded images are used solely for analysis and are not shared with third parties. Images may be temporarily stored for processing and are automatically deleted within 24 hours.

1.3 Usage Data

We automatically collect certain information when you access the Service, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us improve performance and understand how the Service is used.

1.4 Payment Information

Payments are processed by Stripe, Inc. We do not store your credit card number or full payment details on our servers. Stripe may collect and store payment information in accordance with its own privacy policy. We only retain a Stripe customer ID and subscription status to manage your account tier.

1.5 Cookies

We use essential cookies to maintain your authenticated session and preferences. We do not use third-party advertising or tracking cookies.

2. How We Use Your Information

• To provide, operate, and maintain the Service
• To process your chart analysis requests
• To manage your account and subscription
• To process payments and send billing-related communications
• To respond to customer support inquiries
• To detect, prevent, and address technical issues or abuse
• To improve and develop new features for the Service
• To send you important updates about the Service (e.g., changes to terms or pricing)

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers — third-party companies that help us operate the Service (e.g., Stripe for payments, Supabase for authentication and database hosting, Vercel for hosting, and third-party AI providers for AI-powered chart analysis).
• Legal requirements — if required by law, regulation, legal process, or governmental request.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encrypted storage, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Uploaded chart images are deleted within 24 hours of processing. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict the processing of your data
• Request portability of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at the email below.

7. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

support@wickscan.net